Shipping & Return Policy

Shipping Policy

Thank you for shopping with Luxe Ahmar! We strive to offer fast and reliable shipping for all of our customers. Below are the details of our shipping policy:

  • Processing Time: All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
  • Shipping Rates: Shipping charges are calculated based on your location, the weight of the items, and the shipping method selected at checkout.
  • International Shipping: We currently ship to the USA and other international destinations. Customs duties, taxes, and other fees may apply based on your location and are the responsibility of the customer.
  • Order Tracking: Once your order is shipped, you will receive an email notification with tracking information. Please note that it may take up to 24 hours for tracking information to update.
  • Delivery Time: Delivery time depends on your location and the shipping method chosen at checkout. Estimated delivery times are provided during checkout.

Return & Exchange Policy

At Luxe Ahmar, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a return and exchange policy with the following conditions:

  • Eligibility for Return: We accept returns within 30 days from the date of delivery. To be eligible for a return, items must be unused, in the original packaging, and in the same condition as received.
  • Return Process: To initiate a return, please contact us at Email: support@luxeahmar.com with your order number and reason for return. We will provide you with a return shipping address.
  • Return Shipping Fees: Customers are responsible for return shipping costs unless the item is defective or damaged.
  • Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and applied to your original payment method within 5-7 business days.
  • Exchanges: If you would like to exchange an item for a different size or color, please contact us at Email: support@luxeahmar.com. Exchange requests must follow the same process as returns and be within 30 days of purchase.
  • Non-returnable Items: Some items are non-returnable, including but not limited to personalized or custom-made products. Please check the product description before purchasing.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 7 days of receiving your order. We will provide a full refund or exchange for defective products at no additional cost.