Refund Policy

Refund Policy

At Luxe Ahmar, we are committed to providing the best shopping experience for our customers. If you are not satisfied with your purchase, we are here to help.

1. Eligibility for Refund

To be eligible for a refund, the following conditions must be met:

  • The request for a refund must be made within 30 days from the date of delivery.
  • The product must be in its original, unused condition with all original packaging and tags intact.
  • Products that are not eligible for refunds include personalized or customized items unless they are damaged or defective.

2. Refund Process

To initiate a refund, please follow these steps:

  • Contact us at Email: support@luxeahmar.com with your order number and reason for the refund request.
  • After reviewing your request, we will provide you with instructions on how to return the item.
  • You will be responsible for paying the shipping costs for the return of the item, unless the product is defective or damaged.

3. Refund Approval and Processing

Once we receive the returned product, we will inspect it and notify you of the approval or rejection of your refund. If approved:

  • The refund will be processed to your original payment method within 5-7 business days.
  • The amount refunded will exclude the shipping charges unless the item is defective.

4. Exchanges

If you would prefer an exchange instead of a refund, please contact us and provide the details of the item you'd like to exchange. Exchanges will be processed following the same steps as returns. Any price differences will be adjusted as per the product exchange.

5. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of receiving the order. We will either:

  • Offer a full refund.
  • Offer a replacement or exchange.

6. Non-Refundable Items

The following items are non-refundable:

  • Gift cards.
  • Downloadable products (e.g., digital products).
  • Products purchased during sales or clearance events unless damaged or defective.

Contact Us

If you have any questions or concerns about our refund policy, please feel free to contact us at Email: support@luxeahmar.com. We're here to help and ensure you have a pleasant shopping experience.